Your WiFi may be affected by interference which would cause issues with streaming on a smart speaker. Restarting your internet router is also a good step to try, and making sure your router's software is up to date. Also, if your speaker is not in the same room as the internet router, experiment by moving your smart speaker closer to your internet router as that may help you diagnose whether some locations in your home have a weak WiFi signal. Try switching off other devices using the same internet connection to see if that helps as they'll be competing for bandwidth. Google Home: Updates to Google Nest devices.Apple AirPlay: AirPlay system requirements.Amazon Echo: Update the software on your Echo device.Click on the links below to see how you can check for software updates on your device: Providing you have a strong enough data connection (and a sufficient data allowance), you can access the whole Alexa. You can connect an Echo device to your phone’s hotspot by following the simple step-by-step instructions in the Alexa app. It's always best to make sure your device is running on the latest software available to it. The need for an internet connection does not apply to Local Voice Control. Unplug the device from the mains, wait a few moments, then plug it back in and let it reboot itself.Ĭheck for a software update on your device Some functionality is different between devices. Or our Known issues page lists problems that we're aware of and are working to resolve.Ĭheck the Can I use BBC Sounds with my smart speaker? page to see if your device is supported and how you can use it with BBC Sounds. Many users have been able to fix smart speaker problems by following the troubleshooting steps below. Having problems with BBC Sounds on Alexa? Check this page for more information: Why do BBC Sounds streams stop or cut out when listening on my Alexa device?
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